Upgrade "Not available for this account"

[MC242]

Hallo, I have Reason 11 (full version, not Reason Lite). I would really like to upgrade to Reason 12. But all I get is "Not available for this account".
Has anybody experienced the same and can help?
Cheers!

[Loque]

Hallo, I have Reason 11 (full version, not Reason Lite). I would really like to upgrade to Reason 12. But all I get is "Not available for this account".
Has anybody experienced the same and can help?
Cheers!

Are you logged in?

[MC242]

Yes, I am.

[MrBlue]

Go to My Products you can download it !

[Ottostrom]

I got the same message at the shop but was in the middle of some vocal mixing so I didn't want to fiddle around too much.
When you click on the message it says "Reason 12 upgrade requires another version of Reason" so if you haven't updated Reason 11 in a while that might fix it? Didn't try it myself so it's just a guess

[MC242]

Go to My Products you can download it !

Under "My products" it says:

Reason
Version 11
License number: RS1100....

[MC242]

I got the same message at the shop but was in the middle of some vocal mixing so I didn't want to fiddle around too much.
When you click on the message it says "Reason 12 upgrade requires another version of Reason" so if you haven't updated Reason 11 in a while that might fix it? Didn't try it myself so it's just a guess

My Reason version is 11.3.9d22 (build 12.405). It's up to date. And it was already before I tried to upgrade.

But it's interesting that you have the same problem!! I hope we can solve this!

[MC242]

This is what it says when I click on "Not available for this account":

"Please update your account before purchase
Reason 12 Upgrade requires another version of Reason, Reason Essentials or ReCycle than what you currently have registered to your Reason Studios user account."

I am really curious what I should have registered to my account other than Reason 11 full before being able to upgrade to Reason 12.

[Loque]

This is what it says when I click on "Not available for this account":

"Please update your account before purchase
Reason 12 Upgrade requires another version of Reason, Reason Essentials or ReCycle than what you currently have registered to your Reason Studios user account."

I am really curious what I should have registered to my account other than Reason 11 full before being able to upgrade to Reason 12.

Thats strange. Do you have other Reason licenses registered?

[MC242]

This is what it says when I click on "Not available for this account":

"Please update your account before purchase
Reason 12 Upgrade requires another version of Reason, Reason Essentials or ReCycle than what you currently have registered to your Reason Studios user account."

I am really curious what I should have registered to my account other than Reason 11 full before being able to upgrade to Reason 12.

Thats strange. Do you have other Reason licenses registered?

No , I don't have any other Reason licenses registered. Only full Reason 11. With some rack extensions.

[Loque]

Thats strange. Do you have other Reason licenses registered?

No , I don't have any other Reason licenses registered. Only full Reason 11. With some rack extensions.

Maybe some quirks or the site is busy and you ran into a timeout, because the site is heavily banged.

You can try to write a ticket:
https://help.reasonstudios.com/hc/en-us/requests/new

[MC242]

Yeah, I have opened a ticket. I hope I get help, soon!
Thanks for trying to help though!

[MC242]

Okay, The support was fast in my case. The problem has been solved. I am now able to get the paid upgrade. Phew!

[Ottostrom]

Okay, The support was fast in my case. The problem has been solved. I am now able to get the paid upgrade. Phew!

It got fixed for me as well

[MannequinRaces]

What was the issue?

[MC242]

It was an issue with my license. It was not recognized as upgradable.

[MC242]

Okay, The support was fast in my case. The problem has been solved. I am now able to get the paid upgrade. Phew!

It got fixed for me as well

Great to hear! Now let’s rock with Reason 12!