Propellerhead server down

[fullforce]

No problem . I’m guessing Authorizer will fix it. Just read the instructions for what order to plug everything in. .

Not it won't. See above.

[boingy]

Server was just down again. I wasn't wanting authorisation, I was merely wanting to browse the shop to see what's on off this week....

[DS_Joost]

Perhaps 10.3 (the beta) is finally dropping? Who knows? Just a wild guess...

[fullforce]

Perhaps 10.3 (the beta) is finally dropping? Who knows? Just a wild guess...

Nah they're probably discontinueing something else

[ScuzzyEye]

Haha! No apology? Wait till you get a load of this. I opened a ticket with PH for the Balance not being able to update, and Craig tells me that Balance is not supported anymore for authorization. How's that! While the page still specifically mentions the Balance as a device on which a license can reside.

I think in this case, "supported" literally means they no longer offer support in getting it to work. If you can make Authorizer see it by assembling the right drivers and software, wonderful. If you can't, they are no longer offering help in the process.

[fullforce]

Haha! No apology? Wait till you get a load of this. I opened a ticket with PH for the Balance not being able to update, and Craig tells me that Balance is not supported anymore for authorization. How's that! While the page still specifically mentions the Balance as a device on which a license can reside.

I think in this case, "supported" literally means they no longer offer support in getting it to work. If you can make Authorizer see it by assembling the right drivers and software, wonderful. If you can't, they are no longer offering help in the process.

It's not about authorizer "seeing it". Authorizer sees it just fine. It's just that the license for Reason 10 is not on it. And that license comes from PH and they are responsible for this whole freaking mess.

[ScuzzyEye]

It's not about authorizer "seeing it". Authorizer sees it just fine. It's just that the license for Reason 10 is not on it. And that license comes from PH and they are responsible for this whole freaking mess.

Authorizer needs to know how to transfer licenses to it. That's done by the CodeMeter software (my Ignition Key wouldn't take new licenses until I installed it too). I know you said you had it installed, but then you said you were re-installing Authorizer. Did you indeed install CodeMeter? https://www.propellerheads.com/download-codemeter

[MrFigg]

It's not about authorizer "seeing it". Authorizer sees it just fine. It's just that the license for Reason 10 is not on it. And that license comes from PH and they are responsible for this whole freaking mess.

Authorizer needs to know how to transfer licenses to it. That's done by the CodeMeter software (my Ignition Key wouldn't take new licenses until I installed it too). I know you said you had it installed, but then you said you were re-installing Authorizer. Did you indeed install CodeMeter? https://www.propellerheads.com/download-codemeter

Yep. Codemeter. S’what I thought.

[fullforce]

It's not about authorizer "seeing it". Authorizer sees it just fine. It's just that the license for Reason 10 is not on it. And that license comes from PH and they are responsible for this whole freaking mess.

Authorizer needs to know how to transfer licenses to it. That's done by the CodeMeter software (my Ignition Key wouldn't take new licenses until I installed it too). I know you said you had it installed, but then you said you were re-installing Authorizer. Did you indeed install CodeMeter? https://www.propellerheads.com/download-codemeter

I didn't say that, Wook said that. I have everything installed, Authorizer sees the Balance, but it gives an error and tells me to contact support, and support tells me they're not supporting it.

[fullforce]

I'm not complaining anymore, PH has provided a solution for me, which I really appreciate. I guess they aren't that bad after all.

[Oquasec]

Yeah, codemeter is hella secure virtual ignition key. Does not work anywhere but the machine with the key on it.
You input code to reauth the fast way

[Wook]

I didn't say that, Wook said that.

Indeed I did. That was before I went for support from Propellerheads. I've gotten the same reply as you and I'm pretty bummed because of it. I'm hesitant to use only computer authorization. Hd failure, motherboard and such.